Terms of Service

Last Updated: May 23, 2026

OVERVIEW

This website is operated by ValmontCase, which is operated by NEXVORA INNOVATIONS LIMITED, a company registered in Hong Kong (Company No. 80415712). Throughout the site, the terms “we,” “us,” and “our” refer to ValmontCase.

We provide this website, including all information, tools, products, services, checkout features, and related content available from this site, to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you use our Services and agree to be bound by these Terms of Service, including any additional terms and policies referenced on this website. If you do not agree to these Terms, you may not access the website or use any Services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your state, province, or country of residence.

If you create an account on the Site, you agree to provide accurate, current, and complete information. You are responsible for keeping your account credentials confidential and for all activity that takes place under your account.

SECTION 2 – PRODUCTS AND SERVICES

We make reasonable efforts to display product information, descriptions, images, colors, specifications, and availability as accurately as possible. However, we do not guarantee that product images, colors, textures, dimensions, or other details will appear exactly the same on every device, screen, or display setting.

All product descriptions, pricing, promotions, and availability may change at any time without notice. We reserve the right to modify, limit, or discontinue any product or service at any time.

SECTION 3 – ORDERS

When you place an order, you are submitting an offer to purchase the selected item or items. We reserve the right to accept, decline, cancel, or limit any order at our discretion, including where there are suspected errors, inventory issues, payment issues, fraud risks, or policy concerns.

An order is not accepted until payment has been successfully processed and you receive an order confirmation from us.

We may cancel or limit orders that appear to be placed by dealers, resellers, distributors, or parties attempting to misuse the Site, promotions, or Services.

SECTION 4 – PRICING AND PAYMENTS

All prices are listed in U.S. Dollars (USD) unless otherwise stated. Applicable taxes, duties, fees, and shipping charges may be calculated or displayed at checkout where required.

You agree to provide accurate billing, shipping, and payment information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments are processed through secure third-party payment providers. ValmontCase does not store full credit or debit card numbers.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery estimates shown on the website are provided for informational purposes and are not guaranteed. Delivery times may vary due to carrier delays, address issues, customs or processing delays, weather events, holidays, high order volume, or other circumstances outside our reasonable control.

Risk of loss may transfer to the customer once the order has been handed to the shipping carrier for delivery, subject to applicable law and any rights provided under our policies.

Please review our Shipping Policy for current shipping options, estimated delivery timelines, processing times, and related information.

SECTION 6 – RETURNS AND REFUNDS

All purchases are subject to our Return and Refund Policy, which forms part of these Terms of Service.

Please review the Return and Refund Policy available on our website for details regarding return eligibility, the return window, return authorization, return shipping costs, inspection process, non-returnable items, exchanges, and refund timelines.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, product information, design elements, layout, icons, videos, software, and other materials, is the property of ValmontCase, NEXVORA INNOVATIONS LIMITED, or its licensors, unless otherwise stated.

You may not reproduce, distribute, modify, publish, display, sell, license, or otherwise exploit any website content without prior written permission.

SECTION 8 – THIRD-PARTY SERVICES

Our website is powered by Shopify, which provides the e-commerce platform that allows us to operate the online store and make the Services available.

We may also use third-party providers for payment processing, shipping, fulfillment, analytics, advertising, customer support, fraud prevention, email services, and other operational purposes.

Third-party services may have their own terms, privacy policies, and practices. We are not responsible for third-party websites, platforms, tools, or services linked from or integrated with our Site, except as required by applicable law.

SECTION 9 – DISCLAIMER OF WARRANTIES

The website, products, and Services are provided “as is” and “as available” to the fullest extent permitted by applicable law.

We do not guarantee that the Services will be uninterrupted, secure, timely, error-free, or free from technical issues. We also do not guarantee that any errors in the Services will be corrected immediately.

Some jurisdictions do not allow certain warranty limitations, so some exclusions may not apply to you.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ValmontCase, NEXVORA INNOVATIONS LIMITED, and their owners, directors, officers, employees, contractors, service providers, affiliates, and partners shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Site, Services, products, or any content available through the Site.

This limitation applies whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory, except where such limitation is prohibited by applicable law.

SECTION 11 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ValmontCase, NEXVORA INNOVATIONS LIMITED, and their affiliates, officers, directors, employees, contractors, service providers, and partners from any claim, demand, loss, liability, cost, or expense arising out of your breach of these Terms, misuse of the Services, violation of applicable law, or infringement of third-party rights.

SECTION 12 – TERMINATION

We may suspend or terminate access to the website or Services at any time if we believe you have violated these Terms, provided inaccurate information, engaged in fraudulent or abusive activity, or used the Site in a way that may harm us, our customers, service providers, or third parties.

The sections of these Terms that by their nature should survive termination will remain in effect after termination.

SECTION 13 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.

SECTION 14 – CHANGES TO TERMS

We reserve the right to update, modify, or replace these Terms at any time. Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

SECTION 15 – CONTACT INFORMATION

Store Name: ValmontCase

Company Name: NEXVORA INNOVATIONS LIMITED

Company Number: 80415712

Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong

E-Mail: support@valmontcase.com

Phone Number: +1 917 970 2565

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.