Browse our collection, choose the product you want, and select the correct device model where applicable. After adding the item to your cart, proceed to checkout and complete your purchase using one of the secure payment methods available.

Orders are usually processed within 0–2 business days.

With Free Standard Shipping, delivery within the United States typically takes 7–11 business days in total, including processing and transit time. Delivery estimates may vary depending on the shipping option selected and carrier conditions.

For more details, please review our Shipping Policy.

Available shipping options are shown at checkout and may include:

• Free Standard Shipping
• Insured Shipping + Priority Processing
• Priority Express Shipping

Delivery estimates and costs are displayed before you complete your order.

Shipping costs depend on the delivery option selected at checkout.

We currently offer:

• Free Standard Shipping — $0.00 USD on all orders
• Insured Shipping + Priority Processing — $4.95 USD
• Priority Express Shipping — $9.95 USD

All available shipping options and prices are clearly shown during checkout.

If your order has not yet entered processing, we may be able to help with changes or cancellation. Please contact our support team as soon as possible after placing your order.

Once an order has entered processing or has been shipped, changes may no longer be possible.

Each product page includes compatibility information for the device models the item is designed to fit. Please make sure you select the correct model before placing your order.

No. ValmontCase is an independent brand and is not affiliated with, endorsed by, or sponsored by Apple Inc.

References to device names such as iPhone are used only to identify product compatibility.

All prices on our website are displayed in U.S. Dollars (USD) unless stated otherwise.

Applicable taxes may be calculated or displayed at checkout depending on your shipping location and applicable requirements.

We currently accept the following payment methods:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay

Payments are processed securely through encrypted third-party payment systems.

For more information, please review our Payment Policy.

To request a return, please contact our support team with your order number and reason for the return. If your request is approved, we will provide return instructions and confirm the correct return address.

For full details, please review our Return and Refund Policy.

We offer a 90-day return window starting from the date your order is delivered.

For standard returns, customers are responsible for return shipping costs.

If the item received is damaged, defective, or incorrect, we will cover the return shipping cost after review and approval.

Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking information to follow your shipment.

You may also use our Track Your Order page.

Tracking information may take 24–48 hours after shipment to update in the carrier system.

If your tracking has not updated after this period, please contact our support team and we will help review the status.

Our support team can assist with questions about orders, shipping, returns, payments, products, and general inquiries.

You can reach us through:

• E-Mail: support@valmontcase.com
• Phone Number: +1 917 970 2565
• Contact Form: Click Here

Customer service is available:

Monday to Friday: 9:00 AM – 6:00 PM Eastern Time — EST/EDT
Saturday and Sunday: Closed

Our support team typically responds within 24–48 hours on business days.